1. Introduction

Ontime Appliance Repair (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and share information when you visit our website, request service, approve estimates, make payments, or use financing options.

By using our services or website, you agree to the practices described in this Privacy Policy.

2. Information We Collect

A. Personal Information

• Name
• Phone number
• Email address
• Service address and billing address
• Appliance details and service history
• Digital signatures (online or on-site)
• Payment transaction details

B. Internet & Device Information

• IP address
• Browser type
• Device information
• Referring pages
• Interaction with website features

C. Commercial Information

• Estimates
• Invoices
• Service records
• Payment history

3. How We Use Your Information

• Provide appliance repair services
• Create and manage estimates and invoices
• Process payments and deposits
• Offer financing options (e.g., Affirm)
• Communicate about appointments and services
• Improve website performance
• Conduct advertising and remarketing
• Comply with legal obligations

4. Advertising & Analytics

We may use third-party services such as:

• Google Analytics
• Meta (Facebook) Pixel
• Other advertising or remarketing tools

These services may collect information about your device, browsing activity, and interactions with our website for analytics and advertising purposes.

Under California law, this may be considered “sharing” for cross-context behavioral advertising.

You can manage cookie preferences through your browser settings or via a cookie consent tool (if implemented).

5. Online Payments & Financing

Payments may be processed by secure third-party providers (e.g., Stripe, Affirm, or similar services). We do not store full credit card numbers.

If you choose a financing option, your agreement is with the financing provider. Their privacy policy governs how they handle your financial information.

6. California Privacy Rights (CCPA / CPRA)

A. Right to Know

You may request disclosure of:

• Categories of personal information collected
• Sources of information
• Business purposes
• Categories of third parties shared with

B. Right to Delete

You may request deletion of your personal information, subject to legal exceptions.

C. Right to Correct

You may request correction of inaccurate information.

D. Right to Opt-Out of Sale or Sharing

We do not sell personal information. However, certain advertising practices may be considered “sharing” under California law. You have the right to opt out.

To exercise your rights, contact us at the information below.

E. Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

7. Data Retention

We retain service records, invoices, and payment history as necessary to fulfill services, comply with legal requirements, and maintain warranty records.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age.

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted with a revised Effective Date.

11. Contact Us